Services
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| IT Service Management |
IT Services Management help organizations better manage their IT infrastructure, to more effectively and efficiently deliver IT services.
Techsense can help ensure IT service continuity by:
- Optimizing costs by automating reactive IT management processes.
- Creating resilient IT services
- Improving productivity with a predictive approach to IT management.
- Managing compliance and risk in the IT environment.
- Providing data integrity and audit readiness.
Compliance, complexity, speed of change, and cost are driving the need to evolve IT from a technology to a business focus.
Techsense is uniquely positioned to help you meet business and IT challenges with products that leverage autonomic technology, Service Oriented Architecture, as well as process tools and deep consultative expertise which will enable you to realize faster time to value.
Techsense Service Management solutions are comprised of:
Process Management Products - integrate and automate IT management processes across organizational silos for rapid responsiveness and greater flexibility
Service Management Platform - standardize and share information that integrates people, processes, information and technology for real business results
Operational Management Products - automate tasks to address application or business service operational management challenges
Best Practices - worldwide practical experience from proven consulting services to maximize your current investments and make Service Management and ITIL actionable
Service Management can help you:
- Establish a foundation for delivering processes as responsive services
- Achieve efficiencies through process innovation and integration
- Realize new value from existing IT assets by applying tools and models
- Reduce IT maintenance costs with self-managing deployment capabilities
- Improve staff productivity by automating key IT tasks
- Increase the speed and quality of change and configuration management
Techsense Service Management solutions from IBM and Microsoft can help you efficiently and effectively align IT performance to business goals. Let Techsense help you take back control, address your top IT challenges and accelerate your return on investment with a better way to manage the business of IT.
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| Software Development |
The need for automation is higher than ever today and the desire to use technology in business to deliver competitive advantage has paved ways for sophisticated software development.
Whether it is building great products from scratch or plugging holes between customer requirements and readymade software products Techsense offers specialized services for the following using Java/J2EE and Microsoft .NET technologies.
- Development of functional specifications employing use-case analysis and business process modeling using UML.
- Executing a process-oriented software development methodology.
- Following iterative as well as classical project lifecycles.
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| Business Process Management |
Techsense has partnered with to offer BPM Technology
(BPM) solutions enable your business to make process improvements using your existing applications.
BPM solution is a set of open, standard-based Middleware components for modeling, executing, managing, and optimizing business
process applications. BPM Solutions help you drastically reduce cost of operations and optimize your time to market by:
- Enabling once only data capture.
- Eliminating paper based processes wherever possible, minimizing human error and lowering unit cost.
- Providing consistent enterprise wide-view of processes, with a unified process excellence framework that sits across the organization, integrating disparate silos and resources. This will reduce process duplication and harness economies of scale.
- Being able to analyze and optimize the effectiveness of processes and highlight areas of improvement.
- Being able to actively monitor events and adapt rapidly to changing business events.
- Clear and documented procedures and responsibilities in the reporting and compliance "supply chain" of information.
- Being able to demonstrate methods of accessing data and document trails e.g. for risk reporting.
- The process can be reproduced, enabling businesses to centralize and standardize on 'best-in-class" re-usable process components.
Techsense can help ensure business process excellence by:
- Reducing duplication of processes across product silos.
- Improve Time to market
- Improve Service levels by establishing 'best in class' processes.
- Improve access to customer and product information across the organization.
- Improve collaboration between business and IT for optimized business results.
- Simulate business and process models before implementation and use real-world data to determine success. BPM links enterprise strategy with your resources for greater agility.
- Establish insight driven processes by unifying BI, Content, and process management via best of breed technology to increase your responsiveness.
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| Enterprise Resource Planning |
Techsense has trained expert resources for the following ERP technologies
ERP integrates core business areas such as manufacturing, distribution, financials and human resources coupled with process-orientation. This allows business owners of all departments to look vertically and horizontally across the organization to see what others are accomplishing or not."
- Supply Chain Planning
- Supply Chain Execution
- Supply Management
- Financial foundation
- Human Capital Management (HCM)
- CRM software
- Manufacturing Order Management
- Capital Asset Management
- Real Estate and Home Construction
Techsense can help you ensure cost reduction and maximize revenue by:
- Optimizing cash flow by streamlining accounts receivable processes and tracking customer payments.
- Help drive efficiency and maximize cash resources with flexible, integrated accounts payable capabilities
- Match the goods you have on hand with customer demand while reducing inventory and distribution costs.
- Manage goods and space more effectively to reduce cost and waste
- Satisfy demand with multiple planning options and tracking of utilization and materials costs. Implement production decisions quickly, make last-minute order changes, and offer customers satisfactory exceptions.
- Fuel productivity throughout your supply chain and respond quickly to shipment delays, order changes, and low inventory.
- Speed up critical documents through sales and purchasing, standardize approval workflows, and enforce approval limits
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| Web Portals |
Quick, easy access to critical information and expertise means better decisions and more rigorous execution.
A comprehensive portal framework makes it easy to build portal sites that meet the specific requirements of your audience. A flexible, highly scalable architecture supports personal, divisional, intranet, extranet, and Internet sites
- Integrated web content management makes customizing site look-and-feel easy. Powerful authoring features simplify content contribution. Centrally managed site design, publishing and deployment capabilities seamlessly integrate cutting-edge web content management into the overall portal platform.
- Cutting-edge social networking technology makes finding and managing expertise easier than ever before
Techsense can help you implement portal framework to offer the following:
- Connect your people to key business applications
- Connect your people to role-specific resources.
- Use authorizations to control visibility of information.
- Specialized dashboards may track all corporate functions. Examples include human resources, recruiting, sales, operations, security, information technology, project management, customer relationship management and many more departmental dashboards.
- Extend your applications to a wide range of mobile devices.
- Document and content management, and workflow functions that enable document repository, document versioning, document trails, document approval/rejections etc.
- RSS feeds, discussion boards, News, personalized company, departmental and personal portal sites.
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| Project and Porfolio Management |
As a business owner, you need to juggle numerous projects to get the right product to market fast. That's a lot of pressure.
If you don't have control and awareness of your project portfolio, you can lose track of valuable resources-not to mention increasing your time to market. An integrated management process system is key to your success when you are managing a large portfolio of projects across internal and external global teams and suppliers. Decisions must be made quickly. And when project team leaders do not follow a standard protocol for sharing information between people or information systems, organizations end up reinventing the wheel from project to project or from division to division.
Techsense can help you use your resources more effectively, balance the risks and paybacks of each project in your portfolio, and align your project's outcome with your corporate objectives.
Aligning Your Business Projects with Your Business Goals
Here's what a portfolio and program management tool can do for your business:
- Maximize the value of an individual project while minimizing the risk.
- Improve communications and alignment among team project leaders.
- Encourage business leaders to think as a team and not individuals.
- Help planners schedule resources more efficiently and make better decisions.
- Reduce the number of redundant projects.
- Make it easier to eliminate a floundering project.
- Get your product to market faster.
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